Best eCommerce Site (B2C)

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BEST eCOMMERCE SITE (BUSINESS-TO-CONSUMER)

This category seeks to reward the application that, in the opinion of the adjudication committee, best represents the business-to-consumer (B2C) application that exploits the unique medium of the World Wide Web to present effective, sometimes entertaining but positively engaging information, in a manner that has been specifically developed and fashioned for this online medium and targeted towards general online users.

Main Adjudication Criteria

User Experience                  

The extent to which the site provides users with a unique and beneficial online experience through the use of technology;

Content                                 

The degree to which the content, including goods and/or services on offer, are presented in an appropriate, relevant and engaging manner;

Security                                

The underlying security infrastructure that mitigates the risk to the solution owner and all external stakeholders;

Payment Option                   

The presence of an effective payment channel through which secure payments can be effected;

Customer Experience          

The inclusion of various other factors that render the customer experience and interactions across the site a positive experience;

Innovation                            

The use of technology to promote a unique approach, product, service, idea or concept.

 

Additional Adjudication Criteria

Structure & Navigation       

The level to which the information content is organised and prioritised in a user-friendly and intuitive manner;

Visual Appeal                       

The degree of visual and aesthetic appeal when browsing across the site;

Functionality                        

The usefulness, relevance and practical application of the site when operating within an online environment;

Interactivity                         

The ease with which users can browse through content, including goods and/or services on offer, in order to commit a transaction.